A comprehensive mini guide of the safety sign ordering system is available here.

PRICES

• Do prices shown at a specific article include a delivery fee?

No, they do not. The prices shown next to particular products give only the value of these products. A delivery fee is added to the total amount of every order. It is worth noticing, however, that the bigger the value of an order, the smaller the payment rate for delivery. The complete chart of delivery prices can be found here.

• Do the prices shown include VAT?

No, they do not. The prices shown next to products are net prices, so 22% of a particular price should be added to it in order to obtain the price including VAT.

UNAVAILABLE PRODUCTS

• After submitting an order I received information that the ordered product is not available. What does this mean?

The product offer (catalogue) is based largely on the information we obtain from the cooperating suppliers. We constantly update the list of available products. Nonetheless, there can be a case, that a product marked by us as available is actually out of stock of our supplier (of which they have not managed to inform us in time). In such cases we always notify about any changes to the order by e-mail, asking for acceptance of the order without the unavailable products.

ORDER CONFIRMATION

• Why do I have to confirm my order?

The confirmation of the order allows us to finally accept and start to process the order. The order can be confirmed in two ways: by e-mail (a message from us with the request of confirmation of the order is generated automatically upon receiving an order, provided the e-mail address of the ordering party was given) or by phone within 5 days from the date of placing an order. In case an order is not confirmed within this period, it is automatically deleted from the orders awaiting for processing.

ORDER PROCESSING & DELIVERY TIME

• How long do I have to wait for the ordered products?

We kindly ask you to keep in mind, that the time after which the products reach the client equals order confirmation time + time for preparing the products for dispatch + delivery time (which itself ranges from 7 to 14 weekdays)

• Can I check the status of my order?

We inform you about the status once, by sending an e-mail message to you when the order has been dispatched. If you would like to obtain more information concerning the status of your order, feel free to napisać!

CHANGES TO ORDERS

• Is there a possibility of combining two consecutive orders for dispatch?

Unless the first order has been sent out before we get the second, and if you will make a request of combining both of the orders, we send them accordingly to your request in one package (the postal fee is payable only for one parcel). You should keep in mind, however, that the delivery time will grow adequately, as the package will be dispatched only when the second order is assembled and ready.

• Can a change be made to an order which is already submitted?

We cannot make any changes to an order already submitted. If there is a mistake in an order, you should cancel the order by an e-mail. Then you can place the correct order.

INTERNATIONAL ORDERING

• Can I place an order to be delivered abroad?

No. Currently there is no possibility of placing orders for dispatch abroad.